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SMS Privacy Policy

Last updated: July 15, 2026

Royalty Medical Transportation ("we," "us," or "our") offers non-emergency medical transportation and may send text (SMS) messages to customers and prospective customers who provide us with their mobile phone number. This policy explains how our text messaging program works and how we protect your information.

Consent to receive messages

By providing your mobile phone number to Royalty Medical Transportation, including when you request a ride, book a trip, or contact us, you consent to receive text messages from us related to your transportation, including trip requests and confirmations, appointment reminders, scheduling, service follow-ups, review requests, and related customer care. Consent to receive text messages is not a condition of purchasing any goods or services.

Your information is never shared for marketing

We do not sell, rent, or share your personal information or mobile phone number with third parties for their marketing purposes. Information you share with us is used only to provide and improve our transportation services. Text messaging originator opt-in data and consent are not shared with any third parties.

Message frequency

Message frequency varies based on your interactions with us, such as active trip requests, upcoming appointments, and completed trips. You may receive recurring messages. For example, a pending trip request may receive periodic follow-ups until it is scheduled or closed, and a confirmed trip may receive reminders before the trip date.

Opting out

You can cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will stop sending you text messages. You may also contact us directly to opt out.

Help

For help or more information about our text messaging program, reply HELP to any message, or contact us using the information below.

Message and data rates

Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. Please contact your wireless provider for details about your messaging and data plan.

Contact us

Royalty Medical Transportation
Email: royaltymedicaltrans@gmail.com

This policy applies specifically to our SMS text messaging program and supplements any other privacy terms or policies published by Royalty Medical Transportation.